Supplier Relationship Management – 2-Day Intensive

Our 2-day intensive SRM course is based on our unique Orchestra of SRM® model and 5A™ methodology. The course content is modular and can be customized to your own organization’s procurement process.

Practitioners who take this course will learn to identify and manage important and strategic suppliers. You will then be equipped with tools and approaches to make specific interventions that suit each supplier. This course will help you secure greater value, performance, effectiveness, innovation and security of supply while reducing supply chain risk.

The course is delivered by our expert procurement trainers and includes classroom tuition, facilitated debate, group work and case studies. It can also include work on developing an SRM strategy to approach delegates’ actual supplier relationships.

The course integrates fully with our Category Management program, and is the ideal next-step training for purchasing practitioners who have completed one of our courses in this area.

Learning objectives

By the end of this session delegates will be able to:

  • Describe what makes some suppliers more important than others
  • Describe the different approaches and types of intervention for important suppliers
  • Apply a series of approaches to better manage a supplier
  • Put in place arrangements to manage a supplier relationship as appropriate
  • Apply simple contract management principles
  • Conduct a supplier review meeting
  • Manage supplier performance and deal with issues or the need for improvement
  • Develop joint working approaches for strategic relationships to collaborate on key initiatives
  • Identify how a strategic supplier can help drive business growth or create competitive advantage.

Who should attend

  • Procurement professionals
  • Key stakeholders who interface with or manage suppliers in some way

Course content

  • The buyer/supplier relationship
  • Why we need an approach for key suppliers and the value possible from a well-managed relationship
  • Supplier segmentation and what makes some suppliers important or strategic
  • The seller’s perspective and agenda
  • Supplier performance measurement and developing KPIs
  • The STPDR process for driving supplier improvements
  • Contract management
  • Managing relationship with suppliers (business-wide) and supplier interface mapping
  • Strategic Collaborative Relationships and how to manage them
  • Creating joint working and collaboration
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