Supplier Relationship Management – 3-Day

This comprehensive 3-day course is built around the Positive Purchasing Orchestra of SRM® model. It is designed to equip procurement practitioners to identify an organization’s most important suppliers and to unlock value and reduce risk from these.

Covering the Orchestra of SRM® and the 5A™ Strategic Collaborative Relationship Process, the course uses best-practice theory and effective tools to help your purchasing team secure greater value, performance, effectiveness, innovation and security from your key suppliers, while reducing supply chain risk. You’ll learn how to identify which suppliers matter the most and which are strategic, and you will be equipped with the tools and approaches to determine and effect the right interventions with the right suppliers.

The course’s concepts and techniques are delivered by highly experienced trainers who bring the ideas to life using a combination of inspirational tuition, facilitated debate, group work and case studies. Plus, the course content can be fully customized to the particular purchasing needs of your organization.

This SRM training course is the ideal complement to our 5i® Category Management and our Red Sheet® Negotiation training. Together, these courses deliver a complete strategic purchasing approach for your business.

Learning objectives

By the end of this course, delegates will be able to:

  • Segment a supply base and identify important and strategic suppliers
  • Describe and apply different approaches and interventions for important and strategic suppliers
  • Apply a series of approaches to better manage an important supplier
  • Manage relationships with key suppliers across the entire business
  • Drive compliance and manage a supplier against the contract
  • Put in place a supplier performance measurement system and develop KPIs
  • Drive and manage supplier improvements
  • Conduct supplier review meetings
  • Describe supply chain management principles and key approaches to better manage the supply chain
  • Manage a strategic relationship
  • Develop joint working approaches for strategic relationships to collaborate on key initiatives
  • Put in place arrangements to secure innovation from the supply base
  • Identify how a strategic supplier can help drive business growth or create competitive advantage.

Who should attend

  • Procurement professionals
  • Key stakeholders who interface with or manage suppliers in some way

Course content

  • The buyer/supplier relationship
  • Introduction to SRM
  • Why we need an approach for key suppliers and the value possible from a well-managed relationship
  • Supplier segmentation and what makes some suppliers important or strategic
  • The seller’s perspective and agenda
  • Supplier performance measurement and developing KPIs
  • The STPDR process for driving supplier improvements
  • Contract management
  • Managing relationship with suppliers (business-wide) and supplier interface mapping
  • Supply chain management and supply chain mapping
  • Strategic Collaborative Relationships (SCR) and how to manage them
  • Creating joint working and collaboration
  • Dealing with dispute and conflict resolution
  • Securing innovation from the supply base
  • Developing an SRM or SCR strategy
  • Governance for SRM
  • Link to category management and CSR
  • Qualifying a supplier
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